Returns & Exchanges
At Bask and Lather Co, we want you to be completely satisfied with your hair care journey; however, due to the nature of our products, we offer returns or replacements only for items that arrive damaged or defective within 30 days of purchase.
Initiate Your Request
Contact our support team at [email protected] with your order number and a brief explanation of the issue.
Provide Verification
Attach clear photos of the damaged or defective product and the shipping packaging to help us process your claim quickly.
Receive Authorization
Once our team reviews your request, we will provide you with a Return Merchandise Authorization (RMA) and further instructions.
Processing & Resolution
After approval, we will issue a replacement or a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing