Frequently Asked Questions
Everything you need to know about your journey to healthy hair and skin.
How long does it take to see results from your hair growth products?
Most customers begin to notice a difference in hair health and moisture within 2-4 weeks, while significant growth results typically become visible after 90 days of consistent use.
Are Bask and Lather products safe for all hair types?
Yes, our products are formulated with natural ingredients that are safe and effective for all hair textures, including curly, coily, wavy, and straight hair, as well as chemically treated hair.
What is your shipping policy?
We process orders within 3-5 business days. Once shipped, domestic orders typically arrive within 3-7 business days depending on the selected shipping method at checkout.
Do you offer international shipping?
Yes, we ship our beauty and hair care products worldwide. Please note that international shipping rates and delivery times vary by destination and do not include potential customs fees.
What is your return policy?
Due to the nature of our natural beauty products, we do not accept returns. However, if your order arrives damaged or if there is an error on our part, please contact our support team within 48 hours for a replacement.
Are your products organic and cruelty-free?
Absolutely. We pride ourselves on using high-quality, cold-pressed oils and natural ingredients. We never test on animals and avoid harsh chemicals like sulfates, parabens, and phthalates.